Andrea Fuentes

Dallas, Tx

818.602.2942

andreafue@hotmail.com

Desktop Support

 

I have been able to leverage my dual education in MIS and Business Administration throughout my career by using technology to create efficiencies for both executive staff needs and for business process improvements. I am a resourceful problem solver with combined technical knowledge and business acumen to deliver concrete results.

 

 

Employment

 

AFIS

8774 Sepulveda Blvd, North Hills Ca.2010 – 2013

Desktop Support

 

Led the planning, documenting, and researching for a Document Management System for the Business Division.

Provided sole desk side/remote support and training to the Business Division (>100 users) on hardware, software, email, remote configuration and OS issues on both Windows XP and Windows 7 machines

Successfully balanced roles as Desktop Support Administrator, Database Administrator, Network Analyst, and as a Business Systems Analyst being entrusted to wear "multiple hats.

Proactively created database and reports through MS Access to streamline department operations, which enabled department to meet quarterly deadlines

 

 

Fadal Machining

20701 Plummer St, Chatsworth Ca.                                                                                    2005 - 2009

Desktop Support

 

Systems Windows 2000/XP/Vista Mac/OS, MS/DOS, Linux,

Software Microsoft Office Word, Excel, PowerPoint, Visio

Adobe Acrobat, Photoshop, Elements, Illustrator, Premiere

Other: Google Docs, Tivoli, Remedy ARS, RightNow, SalesForce, HP Quality Center

Apropos, Syntellect Resource Manager, Agent, Lotus Notes, Google Docs

Hardware Desktop Support, Assembly, Installation, Configuration of desktop computer

               Network Client/Server, connectivity troubleshooting, modems, routers                                                                                                                                                                              

 

 

 

 

 

D.F.F

20217 Marrilla St, Chatsworth Ca.     1999– 2005

Desktop Support

 

Sole Desktop Support Administrator for all end users (>150) on the Windows XP

platforms regarding desk side and remote support on all MS Office applications, hardware, software, OS, email, break-fix, remote connectivity, network (Printer issues emphasized), and server issues.

Managed new/current user accounts, distribution groups, and group policy management through Active Directory/MS Exchange.

Managed the installation of Windows N.T, automation of tasks (backups/restores, defrag, malware scans, etc.), oversaw system performance and troubleshooting through built in and third party tools.

Managed full system builds and rebuilds hardware and software installations and upgrades.

Interfaced with vendors regarding systems/parts procurement.

Managed technical documentation regarding system upgrade protocols.

Managed documentation for all technical issues/actions taken toward resolution.

Created end user instructional documents for hardware/software use, and initial account setups.

Trained end users in many software applications and hardware use.

Assisted Project Managers making sure that timelines were being met with mission critical projects with partnering company, PCTest.

 

 

 

 

Platforms: DOS, Windows XP, Windows Vista, Windows 7, Windows 8 Pro, Apple iOS, Word Processing: MS Word, WordPerfect, Spreadsheet: Excel, Lotus 1-2-3, Presentation: MS PowerPoint, Database: MS Access, PeopleSoft FS, PeopleSoft HR, Programming: Visual Basic, VBA, Project Planning: MS Project, SDLC, Active Directory, Network Management, Finance: QuickBooks, Quicken, Hawksoft, FSC, Crystal Reports, Internet

 

Currently studying for updated 2013 CompTIA A+, CompTIA Network+, CompTIA Security+ Certifications.

 

 

EDUCATION

James Monroehigh School                                                                                           4 years

Van Nuys Calif.

UEI Technical Support School                                                                               1 Years

Van Nuys Calif.

Life insurance license

Languages: English and Spanish